What's the best way to reinstall LOTRO or DDO?*
The best method for a clean reinstall of either Dungeons & Dragons Online or The Lord of the Rings Online is essentially three steps:
* Note that this guide is for the Windows, and non Steam based versions of the installs.
Step One: Uninstalling.
First, ensure that the game is not running at all; meaning the games graphical client as well as the game launcher (which lists an icon in the bottom-right corner of the Windows desktop near the clock that you can right-click on and choose to exit the launcher program from).
To start the uninstall process for the game click on the Windows Start button and choose "Control Panel" and in there select either "Add or Remove Programs" or "Uninstall a Program" depending on which is listed.
In the list of programs that will come up, locate either "Dungeons & Dragons Online" or "The Lord of the Rings Online" and click to select it and then click the Remove/Uninstall button.
This will start the game's uninstaller program which will remove the game. To make reinstalling somewhat easier, and to avoid removing files the user wants to keep (such as screenshots), the uninstaller does not remove every file or folder relating to the game. These should be removed manually before reinstalling and this process is detailed in the next section.
Step Two: Removal of left behind files/folders.
After the game is uninstalled it leaves a DDO or LOTRO related folder behind in two locations. This leaves some basic user-specific files behind that (for the purposes of a clean reinstall) should be removed manually by the user once the uninstaller has completed.
The first of these folders is named Dungeons & Dragons Online or The Lord of the Rings Online and can be found in your Documents (Windows Vista or 7) or My Documents (Windows XP). To find and remove this folder click on your Windows start button again and choose Documents or My Documents from the menu that comes up.
Once you are inside of this folder you should see it has a folder within named either (depending on which game was installed) Dungeons & Dragons Online or The Lord of the Rings Online. . Do not delete this folder yet though.
Before you right-click on the Dungeons & Dragons Online or The Lord of the Rings Online folder and choose delete you want to make sure that it does not contain any files that you want to save such as screenshots or similar and if it does you should back these files up to another folder or location on your computer so they are not lost.
Note: If you are unsure whether you want to fully delete this folder, as an alternative step you can right-click on it and choose Rename and just give it a new name like OLD Dungeons & Dragons Online or OLD The Lord of the Rings Online as an alternative to removing it completely.
There is one last area where the game created a Dungeons & Dragons Online* or The Lord of the Rings Online folder and this is in the Windows Program Files folder (* some newer DDO installers may name this copy of the folder DDO Unlimited instead).
To remove this folder (or alternately just like the one above, rename it instead) follow these steps:
Step Three: Reinstalling.
To reinstall the game, you need a minor checklist of items:
For reinstalling the game at this stage you need a copy of the installation itself. You can use pre-existing copies of the install you have from prior use if needed but if you do not have a copy of the install to use review the following.
I only have the DVD version of the install, are there any issues using those I should be aware of?
Before using the DVD's to reinstall with, there are a few specifics to be aware of and some additional steps that may need to be taken, and these are outlined below (Note that LOTRO installs using the newer "Mithril Edition" DVD's released in 2011 are only affected by option 4 in this list):
Updates for the DVD installs (For installing with these on Vista/Win7)
Note: LOTRO players that installed the game using the newer "Mithril Edition" DVD's can skip these steps.
If you are running Windows Vista or 7 and are using the DVDs for reinstalling the game, (even if they are the LOTRO Mines of Moria set) you are going to want to install the game from the DVDs but do not let the install launch the game at the end of the installation (de-select the "Run the game" option at the end of the install). Instead perform these steps below:
The DVDs install versions of the games are before some Windows Vista compatibility updates, so some time back there were launcher updates that added compatibility updates to the launcher allowing it to function.
If you are running Win Vista or 7 and installed DDO via DVD click (see below for what to do after clicking) to download this file here (ddolauncher_1358_en.exe).
If you are running Win Vista or 7 and installed LOTRO via DVD click (again see steps below) to download this file here (lotrolauncher_13123_us.exe).
When you click the appropriate link above, make sure that you use the "Save" option (not "Run" or "Open") and use the save as dialog to download the file to the folder the game installed into using these steps below:
These updated launcher files should allow the game to function on Windows Vista and 7 with a minimal of issues, and also while this is a predominately required set of steps for Vista/Win7 users, players on Windows XP that install by the DVDs still might want to also use these launcher updates as a just in case if they encounter issues launching the game after installing via the DVD's.
* The method of launching the game detailed in these steps is meant as a one time testing option in the steps above. For launching the game going forward review the section below titled "I installed it but there's no 'desktop' icon?" for info on launching the game on Vista/7 normally.
Additional Frequently Asked Questions:
I installed it but there's no 'desktop' icon?
DDO users please see this article here and LOTRO players please see the one here. (Added Note: This icon in "Games" is why above it was noted to only launch the game in that manner the once, this shortcut correctly points to TurbineInvoker.exe which is how the game should be launched on Vista or Windows 7 going forward.)
I receive 'file copy errors' during the install?"
If during the installation process itself you receive a file copy error review this article here.
I'm receiving error '201' after I installed?"
After the installation or after the game patches (updates) if you receive a 201 Error when it tries to open review this article here.
Where can I find additional information about the installation process itself?
Additional Note: The first part of those articles goes over the download of the install files first, if you already have the install files downloaded, (or are using the DVD's) that section can be skipped to review the ones detailing the installation process itself.
If you require further assistance please follow up with Technical Support.
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