FAQ

The Knowledge Base has 697 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Hot Topics
  2. Seeing "Select a Subscription to Play" or "Reactivate/Next" when logging into LOTRO?
  3. Your Help Ticket Has Been Updated
  4. LOTRO A failure has occurred in submitting your support request.
  5. The following subscription(s) already have the features you are activating.
  6. I upgraded my subscription with Shadowfell Conspiracy. Where are my new items?
  1. The Lord of the Rings Online
  2. LOTRO Free-to-Play LOTRO Free-to-Play FAQs
  3. Technical Support The game launcher is not connecting.
  4. Paid Services LOTRO World Character Transfer FAQs
  5. Account Support LOTRO Lifetime Subscriptions FAQs
  6. Technical Support What are the system requirements for LOTRO?
  7. More...
  1. Dungeons & Dragons Online
  2. Technical Support The game launcher is not connecting.
  3. Gameplay Support Beginner's Guide to DDO Gameplay
  4. DDO Free-to-Play DDO Free-to-Play FAQs
  5. Account Support How do I contact Turbine Customer Support?
  6. DDO Players Outside North America Closure of Codemasters Migration Services for LOTRO and DDO
  7. More...
  1. Asheron's Call
  2. Account Support How do I contact Turbine Customer Support?
  3. Technical Support How do I perform a "Clean Boot" of Windows?
  4. Account Support How do I give a gift of VIP status or Turbine Points to a friend?
  5. Account Support How do I appeal a ban on my account?
  6. In-Game Support How do I pause the game?
  7. More...
  1. Asheron's Call 2
  2. How do I contact Turbine Customer Support?
  3. Password FAQs (I've forgotten my Password!)
  4. I believe that my account has been hacked or stolen. What do I do?
  5. How do I appeal a ban on my account?
  6. How do I remove the credit/debit card that is associated with my account?
  7. More...