FAQ

The Knowledge Base has 694 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Turbine Knowledge Base

  1. Hot Topics
  2. AC Account Migration FAQs
  3. Important note about DDO and Akamai.
  4. More...
  1. The Lord of the Rings Online
  2. LOTRO Store "Unknown offer id in request; cannot process request."
  3. Gameplay Support "Your character is being saved. Please try again later." or "Your character could not be placed in the world"
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  1. Dungeons & Dragons Online
  2. DDO Store "Unknown offer id in request; cannot process request."
  3. Gameplay Support "Your character is being saved. Please try again later." or "Your character could not be placed in the world"
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  1. Asheron's Call
  2. In-Game Support "Your character is being saved. Please try again later." or "Your character could not be placed in the world"
  3. Technical Support (Asheron's Call) The system is currently experiencing a period of high load. Please wait for the next available session or try again later. This page will automatically refresh.
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  1. Asheron's Call 2
  2. Account Security FAQs
  3. Am I allowed to share my account with others?
  4. More...