FAQ

The Knowledge Base has 700 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Hot Topics
  2. I am trying to upgrade to a VIP subscription and have been unsuccessful. I can log into my account, but the only plan that is there is for the wrong game. What am I doing wrong?
  3. Important note about DDO and Akamai.
  4. LOTRO A failure has occurred in submitting your support request. or Error 0x800441f4 received when trying to retrieve information about any support tickets associated with this account.
  5. LOTRO World Character Transfer FAQs
  6. Your Help Ticket Has Been Updated
  1. The Lord of the Rings Online
  2. LOTRO Store "Unknown offer id in request; cannot process request."
  3. Gameplay Support "Your character is being saved. Please try again later." or "Your character could not be placed in the world"
  4. LOTRO Players Outside North America 30005 The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005] err: -2
  5. Account Support Am I allowed to share my account with others?
  6. Gameplay Support An Adventurer's Guide to Tasks in Middle-earth
  7. More...
  1. Dungeons & Dragons Online
  2. DDO Store "Unknown offer id in request; cannot process request."
  3. Gameplay Support "Your character is being saved. Please try again later." or "Your character could not be placed in the world"
  4. Account Support Am I allowed to share my account with others?
  5. Gameplay Support Beginner's Guide to DDO Gameplay
  6. Gameplay Support Beginner's Guide to DDO Veteran Status
  7. More...
  1. Asheron's Call
  2. In-Game Support "Your character is being saved. Please try again later." or "Your character could not be placed in the world"
  3. Technical Support (Asheron's Call) The system is currently experiencing a period of high load. Please wait for the next available session or try again later. This page will automatically refresh.
  4. Technical Support AC Can't open the data files. Check that they exist and that you have permission to write to them. The program will now exit.
  5. In-Game Support AC Code of Conduct (COC)
  6. Technical Support AC Connection loss troubleshooting guide.
  7. More...
  1. Asheron's Call 2
  2. Account Security FAQs
  3. Am I allowed to share my account with others?
  4. Asheron's Call 2 End User License Agreement (United Kingdom)
  5. Asheron's Call 2 Terms of Service (United Kingdom)
  6. Asheron's Call End User License Agreement (United States)
  7. More...