New Paid Service requests cannot be submitted at this time. For more information, click here.
WORLD CHARACTER TRANSFER
$24.95 €21.95 £18.95 2,995 Turbine Points (TP)
Transfers between North American and European servers are currently unavailable.
North American Servers
· Anduin [DE]
· Belegaer [DE-RP]
· Estel [FR-RP]
Any changes to this service will be announced in this thread.
What is a World Character Transfer?
A World Character Transfer is when Turbine moves or relocates a character from one world (server/shard) to another. For example, if your character currently resides on Brandywine and you would like to play with your friends on Firefoot, we would perform a World Character Transfer from Brandywine to Firefoot.
How much does a World Character Transfer cost?
A World Character Transfer is $24.95 €21.95 £18.95. Alternatively, you can buy a transfer for 2,995 Turbine Points. When you're submitting a world character transfer request here, a new payment option selection will be available that allows you to specify your preferred payment method.
Can I use PayPal to pay for a Paid Service?
Will all characters on my account be transferred or just one?
One character = One fee. If you choose to do so, you may transfer additional characters for an additional fee for each character. At this time, we do not have any plans to offer bulk or entire subscription character transfers for a set price. However, we do appreciate the interest and feedback in a bulk move option, and are happy to forward it to the appropriate department. If you want to move all of your characters to a different server, you may do so by submitting a separate request for each character.
What should I expect from the World Character Transfer Process?
The World Character Transfer process WILL transfer your character with all of its experience, rank, items, and quest progression intact.
The World Character Transfer process WILL NOT transfer your friends list, shared wardrobe, kinship status / association, ignore list, auction house, player-owned housing, or in-game mail. If you transfer a character that owns a house, the house will be lost. Your character's Skirmish history will NOT transfer. Please be aware that items in Shared Storage will remain on the original server, and any storage items bound to the character being transferred will be removed.
Please note that the World Character Transfer process requires that we lock your subscription out of the game for about 5 minutes while we process the Character Transfer. This process will boot any characters that are logged in when we lock the subscription. You may receive a notice in game that your account has been suspended. Shortly afterward you should receive your email notification that your character has been transferred.
The system currently provides an email confirmation that the transfer request was received.
You'll receive an email confirmation once it's been processed. That's also when you will be charged.
How long will it take to process this service?
All Paid Service requests are processed in the order they are received. Turnaround can vary greatly depending on the size of the queue.
LOTRO World Character Transfer Policies
This service will allow you to request a LOTRO World Character Transfer. World Character Transfer services are subject to Turbine’s Terms of Service, the LOTRO End User License Agreement and Code of Conduct.
Characters can be transferred if:
In addition to Turbine’s Terms of Service, the following terms and conditions will apply to all Paid Services. In the event of a conflict between Turbine’s Terms of Service and these terms and conditions, these terms and conditions will apply.
Restoration will not be possible for items or quest progress lost during a World Character Transfer.
A World Character Transfer will result in the removal of any current kinship affiliation.
A World Character Transfer will result in the removal of any ongoing auctions and any mail contained within mailbox. In the event that payment for a World Character Transfer is disputed or withdrawn, Turbine reserves the right to temporarily or permanently suspend the Turbine subscription(s) associated with that transaction. Payment Policy for All Paid Services Turbine is not responsible for any overdraft fees resulting from customers using cards with insufficient balances to cover the above costs.
It is the sole responsibility of the customer to ensure funds are prepared to cover all applicable fees. All Paid Services are subject to a "No Refunds" policy. Character Transfers are available for the price of $24.95 USD or 2,995 Turbine Points. Please note that all Paid Services are subject to Turbine's Terms of Service.
What if someone else already has my name on the destination server?
If your character name is already in use on the destination server you will be automatically be assigned a free rename credit. The rename credit will allow you to rename your character by typing /changename newname (replacing "newname" with the name you would like your character to have) in the chat window command line. You will only have access to use the /changename command until a valid new name is obtained successfully.
Please use the /changename command wisely as this credit has a one-time use. If you make a typo or choose a name you are not satisfied, with we will be unable to credit a refund.
NOTE: If your character has been assigned a rename credit, the credit must be used within 30 days of the character being transferred.
What happens if the character with the same name belongs to the player doing the transfer? Does the character get transferred with an automatic rename, OR, does the transferred character replace the existing character?
The character who is on the server first always gets to keep the name. The character being moved onto the server always gets the name change. We won't delete one of the characters, and we don't check to see what account the current character is associated with.
As the possibility that a rename is required is built into the transfer process, there is no penalty for forcing this by creating a character to hold the name and force the change.
So, feel free to create characters on your destination server with the current names of the characters you want to move and rename.
Do all my belongings come with my character?
All of your inventory and equipped items will transfer with your character. Please be aware that any items in Shared Storage will remain on the original server and any storage items bound to the character being transferred will be removed.
It says 'Worn Items and Inventory Items will be transferred'. Does this mean that Vault Items will not be transferred?
Vault items WILL be transferred.
Things that will NOT be transferred include:
Do my Destiny Points get transferred over to the new server?
Destiny Points are server-based, not account/subscription or character-based. This means that if you transfer a character from Brandywine to Elendilmir, the Destiny Points will remain on Brandywine. The Destiny Points left on Brandywine will be usable on all characters on your subscription on Brandywine.
I understand I would lose my house in that it wouldn't be transferred with me. But my other toons on the server would still have it, correct?
A house is specific to the character that owns it. You can grant access to your other characters, but they do not own the house. If you transfer the character who bought the house to another server, you will lose the house and anything left in it. The other characters will not be able to access it anymore.
I’m thinking of transferring. Currently my house is locked out because I was away from the game for a while. Do I have to abandon my house before I can transfer my character?
You do not have to abandon the house, but if the character being moved is the one that purchased it, then you'll lose the house. Nothing in the house will move with you. Nothing in your mail or the auction house moves, and shared bank items stay as well.
Do I need to be logged into the game to get transferred to the new server?
You do not need to be logged into the game to get transferred to the new server. Please feel free to play any characters on your account any time you'd like (including the character to be transferred). If you are online during the transfer process, you will be contacted by a Turbine Support Rep.
Can I transfer a monster play character with a LOTRO World Character Transfer?
Yes. Monster play characters can be transferred with a LOTRO World Character Transfer. Please note that two monster play characters of the same class cannot exist on the same account on the same server at any given time. For example, if you already have an Orc Reaver on Landroval, you cannot transfer a new Orc Reaver to Landroval.
You can submit a Monster Character Transfer here.
Is it possible to use Game Cards to purchase a World Character Transfer?
No. A valid debit/credit card/PayPal Turbine Points must be used to purchase Paid Services. Pre-paid gift cards can also be used to purchase Paid Services.
You can add a payment method to your account by logging into https://myaccount.turbine.com with the same Username and Password that you use to log into the game and clicking on ‘Payment Method’.
Does my account need to be VIP or Premium to have a character transferred?
No. You can request a character transfer regardless of your subscription type.
I have VIP status. Do I have to pay for a Character Transfer?
A Character Transfer is $24.95 USD or 2,995 Turbine Points, regardless of your account's status (Free, Premium, VIP).
Does transferring a character affect my VIP status?
Transferring a character does not affect anything on your account other than the character being transferred.
I am thinking about switching servers and was wondering if the quest packs you buy on one server transfers to another?
Yes. Quest packs are an account level purchase. In fact, you can create a new character on a different server and you will have access to your quest packs there.
Can I transfer a character from one account to another?
It is not possible to transfer a character from one account to another.
Can I transfer a character from one subscription to another?
It is not possible to transfer a character from one subscription to another.
Can I transfer a character from the former European Codemasters servers to the North American Turbine servers?
Transfers between European servers and between North American servers are currently unavailable.
For more information, click here.
How do I request a World Character Transfer?
This form now has an option (at the bottom of the page) to pay with Turbine Points or a credit card. The form still requests card information for verification purposes if one is on file. If you do not have a credit card on file, simply enter “none” for the card holder name, and “0000” for the last 4 digits of the card
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How do I buy a Paid Service for a friend?
If you plan on gifting a Paid Service, please do NOT add your card to your friend's account. This cannot be stressed enough. Doing so can often lead to confusion and/or problems. Your card will now be on your friend's account for future use, unless your friend adds a new card. This means, by definition, that you own the account (with your card on file) and you have to call for any account issues. This also means that subscription fees and Paid Services can be charged to your card while it is on file. Unfortunately, we've seen this lead to unpleasant situations (even between friends) in some cases.
We recommend purchasing a Turbine Point Card and then emailing the code to your friend. Your friend can then use the Turbine Points to make the purchase.
Purchase a Turbine Point Card here.
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