DDO Character Undelete FAQs

DDO Character Undelete FAQs

Turbine is happy to announce that Character Undeletes are now a Premium Service! We will undelete your character for no cost!

What is a Character Undelete?

Have you accidentally deleted a character in the past? With a Character Undelete, Turbine will return the character from its deleted state and place it back onto your account!

How much does a Character Undelete cost?

There is no cost! Simply submit your ticket ingame and a GM will assist you. Undeletes are not immediate, and may take some time for us to process, but at no point will be charged money or Turbine Points.

What are the restrictions on submitting a Character Undelete?

  • You must have access to In-Game Support. VIP members have full access to In-Game support, and Premium members retain full access for 30 days following the purchase of Turbine Points. Once you have put in a ticket, we will assist with the completion of your request regardless of your status when the service is performed. Free members are not eligible for these services. For more details on becoming a Premium member, click here.
  • Only 1 character may be undeleted per ticket. If you submit a ticket with multiple characters, we will close out the ticket and you will need to submit a completely new one.
  • You can only have 3 characters undeleted on your account per week.
  • You can only have 1 Premium Service ticket open at a time. If you have more than 1, we will close the second one and you will need to open a new one.
  • Characters are Undeleted "as is", and no modification of the character can be made by the GM or other support.

How do I request a Character Undelete?

Log into the server that the character you would like to have undeleted was on. Open up the main menu by hitting ‘Esc’ and go to Help. At the bottom click on ‘New Ticket’. Choose the category ‘Premium Service’ and the sub-category ‘Character Undelete’. Please include the following details with regards to your character:

  • Character’s Name
  • Character’s server
  • Class
  • Race
  • Level
  • Approximate delete date

Failure to provide this information may lead to delays with your Premium Service request.

What should I expect from the Character Undelete Process?

You won’t receive any confirmation your ticket is submitted, but it will be viewable for you until you’ve closed it. Once we’ve performed or updated the service you will see an icon on your UI with the details, and if completed you will see the change.

How long will it take to process this service?

All Premium Service requests are processed in the order they are received. Turnaround can vary greatly depending on the amount of tickets that have been submitted.

Will all characters on my account be undeleted or just one?

You may undelete as many characters as you like. However, you will need to submit a separate request for each character and can only have 1 Premium Service ticket open at a time.

Which server will my character be on when it is undeleted?

Your character will be on the server that it was on prior to being deleted. You may purchase a World Character Transfer after the character is restored (subject to availability).

Are all my belongings returned with my character?

Your character will be returned to the state that it was in at the time of deletion. All of the inventory and equipped items that were on your character at the time of deletion will be returned with your character (with rare exceptions). The Character Undelete WILL return your character with all of its experience, rank and quest progression intact.

Some of my character’s items were missing when the character was undeleted. Where did they go?

In some rare cases, older characters that are undeleted may have had items in their inventory that are no longer in the game. In these cases, these items cannot be returned with the undeleted character.

What about Favor. Will my character's Favor be returned?

Yes. All of the character's Favor will be returned. NOTE: Favor rewards WILL NOT be returned.

What will NOT be returned with a Character Undelete?

Things that will NOT be returned include:

  • Guild information and status
  • Money and Items not yet detached in mail
  • Outstanding auction items and bids
  • Any bound items in the shared bank and items in the True Reincarnation cache are lost!

Things that MAY be transferred over include:

  • Friends List
  • Ignore Lists

What if all of my character slots are taken and I want to undelete a character?

Once the deleted character has been undeleted, you'll be presented with an option to select which characters you want to use at the character selection screen.

What if someone else already has my character’s name once it’s been undeleted?

If the name of your undeleted character is already in use on the server, you will automatically be assigned a free rename credit.

The rename credit will allow you to rename your character by logging onto the undeleted character and typing /changename newname (replacing "newname" with the name you would like your character to have) into the chat window command line. You will only have access to use the /changename command until a valid new name is obtained successfully.

Please use the /changename command wisely, as this credit has a one-time use. If you make a typo, or choose a name you are not satisfied with, Turbine will be unable to credit a refund. Please note that a character's surname (last name) cannot be changed with a rename token.

NOTE: If your character has been assigned a rename credit, the credit must be used within 30 days of the character being Undeleted.

NOTE: Prior to renaming your character, please review the following rename policy:

DDO Character Naming Policy

The following are examples of character names and guild names that are NOT appropriate for Dungeons & Dragons Online. Some names that do not fall within one of the examples below may still be inappropriate. Dungeons & Dragons Online Support has final say over what constitutes a violation of the character naming policy.

  • Proper names and places or close facsimiles thereof, from the story characters or non-player characters (NPCs) introduced in the fiction of Dungeons & Dragons Online.
  • Fantasy or non-fantasy names from popular culture or media.
  • Sexually explicit, defamatory, obscene, racially or ethnically offensive names or slang.
  • Names of historical or religious significance.
  • Trademarked names of products, goods, materials or services.
  • Common names, slang or references to drug related substances, culture or paraphernalia.
  • Names containing ranks, titles or denotation of power.
  • Names causing harm, mockery or imitation of Dungeons & Dragons Online players, NPCs in addition to Turbine, Inc. employees, past or present.
  • Common names, slang words, phrases or references not consistent with the Dungeons & Dragons universe.
  • Misspelled variations or homonyms of any of the above rules.

Policy Enforcement

If we find, in our sole discretion, that your character or guild is in violation of the character naming policy, Dungeons & Dragons Online Game Masters may take any or all of the following steps:

  • Contact you In-Game to discuss your character/guild name.
  • Automatically change your character/guild name.
  • Automatically suspend or terminate your/the guild leader’s account without refund.

Does it matter how long it’s been since the character was deleted? For example, if I deleted a character a year ago, can it be Undeleted now?

Most characters can be undeleted, regardless of when they were deleted however character Undeletes are not guaranteed.

However, please note that characters deleted from DDO trial subscriptions that were not upgraded prior to the August 2007 Turbine Server Merge cannot be undeleted.

I deleted my character from a Turbine server before the 2007 Turbine server merge.  Can I still undelete my character?

Yes! (As long as it wasn't deleted from a trial subscription prior to the merge.) Please submit the undelete request as normal, and include the name of the server the character would be on now (if it had not been deleted).  If you're not sure where the character went, please review the following list of merges:

  • Argonnessen and Mabar merged onto Argonnessen.
  • Fernia, Lhazzar and Ghallanda merged onto Ghallanda.
  • Aerenal, Adar, and Sarlona merged onto Sarlona.
  • Xoriat, Tharashk, and Thelanis merged onto Thelanis.
  • Aundair, Riedra and Khyber merged onto Khyber.

At one point I transferred my character between Turbine servers. Can it be undeleted?

Unfortunately, we are unable to undelete characters that have been transferred between servers at this time.

I deleted a character while it was on a European server with Codemasters. Can it be undeleted?

We apologize, but we are not able to assist with any characters that were deleted from a European/Codemasters server.

After the transition was complete, I deleted a character that was originally transferred from a European/Codemasters server. Can it be undeleted?

Characters deleted from a Turbine server can be undeleted, even if they were originally transferred from a Codemasters server.

What if all of my character slots are used up and I want to undelete a deleted character?

If all character slots are used up when your undelete is processed, you will be prompted to select which characters you would like to access upon login.

I’m not sure what my character’s name was, but I’d like to have it undeleted. Can I get a list of names of characters that have been deleted from my account?

If you aren’t sure what your character’s name was, we may still be able to assist.

Please submit an undelete request, select the server that the deleted character was on, and include “unknown” as the character name. In the description, please note that you’re not completely sure of the character name, and request that a list of deleted characters on that server be sent to you.

Please note that we can only provide one list of deleted characters for one server for one subscription per ticket. This list will only include the name of the deleted character and the date of its deletion.

I remember the deleted character’s name, but I don’t remember which server the character was on. Can I still get help with undeleting my character?

If you aren’t sure where your character was located, we may still be able to assist (in limited cases).

Please submit an undelete request, select the server you believe is most likely for the character to be on, and include the deleted character’s name. In the description, please note that you’re not completely sure which server your deleted character was on. The Premium Services team will research your account and contact you with any applicable information they are able to find.

Please note that we can only provide one list of deleted characters for one server for one subscription per ticket. This list will only include the name of the deleted character and the date of its deletion.

My account was compromised and a character was deleted. Do I need to submit an undelete request to get my character back?

If your account has been compromised and one or more characters were deleted by a third party, please do NOT submit Undelete Inquiries. You can request assistance for these deleted characters in your tickets to our Fraud team regarding the compromise of your account.

DDO Character Undelete Policies

This service will allow you to request a Character Undelete for Dungeons and Dragons Online. Character undelete services are subject to Turbine’s Terms of Service, the DDO End User License Agreement and the DDO Code of Conduct.

Turbine reserves the right to deny a Character Undelete request for any reason in its sole and absolute discretion. Character Undeletes are not guaranteed.

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Topic Information
  • Topic #: 24001-2674
  • Date Created: 2/14/2011
  • Last Modified Since: 1/9/2014
  • Viewed: 17757