My Mouse Pointer (cursor) keeps disappearing, is invisible/missing, lags, does not register clicks, or is off center.

Mouse cursor is invisible:

In LOTRO and DDO you can occasionally encounter an issue where the mouse cursor does not display at all. Primarily, this occurs on Vista/Windows 7 because of the way these render the cursor onscreen in certain situations. (Windows XP can experience this in some rare instances though.)

If you log into the game but you cannot see your mouse cursor at all, exit the game and try these steps:

  1. Click on the Windows Start button and choose Control Panel
    (Windows 8 users hold down the Windows key and press X and select control panel from the menu)
  2. In there select Printers/Other Hardware > Mouse
    (Small icon view in the upper-right corner can also be utilized, 'classic view' if on XP)
  3. In the mouse properties dialog this brings up, click on the tab labeled Pointer Options
  4. Under there look for the options in the visibility section and deselect any that are active
  5. Click ok on the mouse properties dialog and relaunch the game, and the cursor should now appear.

Mouse cursor lags or jumps, or the left or right mouse clicks do not register correctly:

If your mouse cursor is lagging or clicks do not register, you want to first open mouse properties in the control panel (see the outlined steps above) and disable any of the visibility options as indicated, Also, make sure that the slider for Pointer Speed is not set overly high, or overly low (about ¾ of the slider is average).

Next, under the buttons tab, make sure that the double-click speed is not overly high/low as well, since that can affect clicks in the game menus being registered. (Note: If you are experiencing a "jumpy" or over sensitive cursor, you may want to also test with the Enhance Pointer Precision option disabled as well.)

Be sure to also go in-game and reset the mouse sliders in options to default (Log in to character select and go into Options > Mouse and click the Default button.

Mouse cursor is off center to where the 'click' occurs (or the clicks do not register at all*):

Players on Windows Vista or 7 may find that the cursor is showing up but it appears to be off-center to where you click. (e.g. you click "Here" but the mouse click is actually registered over "Here" instead).

This issue can come up when you are using a Dots Per Inch (DPI) setting on your monitor that is higher than the default of 96 DPI and DirectX 10/11 modes which render the cursor differently.

To eliminate this, you need to disable the game programs use of DPI scaling when you use a high DPI per these steps here:

  1. Click on the Windows Start button and choose My Computer or Computer
    (Windows 8 users swipe in from the right and click in Search and type "C:\" without quotes and hit enter, skip to step 3 after)
  2. In there double-click on your C: drive (may display as "Local Disk C")
  3. Double-click on Program Files (note: if you see Program Files (x86) double-click on that one instead)
  4. In that folder double-click on the Turbine folder
  5. DDO players should double-click on the Dungeons & Dragons Online folder (though it might be a DDO Unlimited folder for some installs)
  6. LOTRO players should double-click on the The Lord of the Rings Online

Once you are inside this folder, look for either dndclient.exe or lotroclient.exe (either might not have the ".exe" in their name, but they will be the ones that list as an application and are going to have a gray box style icon).

Once you have found the appropriate file, right-click on it and choose Properties and in there click on the tab labeled Compatibility.

In this section, you want to enable the Disable display scaling at high DPI settings and click ok.

Important Note: Unless you are troubleshooting something on Vista/Win7 with the game, you do not want to enable any of the other items under compatibility, especially any of the Compatiblity Modes, as they can affect both the game's ability to detect support for DirectX 10 or 11 graphics modes, as well as cause stability/performance issues in the game in general on these operating systems.

* Of Special Note for Comodo & Kaspersky Users: The issue of clicks not being registered at all can occur if Kaspersky has the game client file (lotroclient.exe or dndclient.exe) running in Sandbox mode; or Comodo has it added to its Defense+ settings. Players encountering this issue that use either of those security suites should check their settings for these features and disable them for the game client files.

If you need further assistance, please follow up with Technical Support.

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Topic Information
  • Topic #: 24001-369
  • Date Created: 12/8/2010
  • Last Modified Since: 2/11/2014
  • Viewed: 61061