I log in, select a server, select a character and press the “Enter” button. The screen loads, gets to the very end and hangs there for 5 minutes. Then my PC locks up.
There are several possible causes for the game client to not launch in this manner and below are links to some articles in this KB that should help:
Start by checking into your drivers and the underlying settings of the game:
Also review the recommended steps here:
If you receive a message (instead of a lock-up or crash) that says "Connection to the server was lost!" or "Connecting to login server - Attempt 1 of 20" then review these steps here:
If you are not even getting past the game launcher's connection, please review these steps here:
If you need further assistance, please follow up with Technical Support.
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